Shipping & Returns

Returns Policy

Should it be necessary to return an item, you may return it for an exchange, excluding any shipping and insurance charges, within a period of 7 days.
Ear-canal and ear bud headphones are not returnable.
We will only exchange a product, we do not refund.
To return an item you must call for prior approval. All merchandise purchased from Headphonia is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor.

Merchandise can be returned only if in original manufacturer's packaging, same condition as sold, with all literature / instructions / documentation and blank warranty cards. Place the manufacturer's box into a shipping carton.

Please do not place stickers or shipping labels on the original manufacturer's package. Ship to us pre-paid. For your protection insure the package and ship via a traceable method.

RadioHead can not be held responsible for lost or damaged packages.
No Exchanges Will Be Made After 7 Days.

If any of the above conditions are not met, Headphonia reserves the right to refuse the return.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


We can ship to virtually any address in Australia. Note that there are restrictions on some products, and some products cannot be shipped. Please contact us if not sure

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

If an order is shipped and returned back to Headphonia for whatever reason there will be a charge of $20 to resend.

If you have any queries or concerns, please do not hesitate to contact us by simply filling in the form below and we will promptly respond.

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